PRIVACY POLICY

PRIVACY POLICY

Effective Date: 1 September 2025

1. Introduction

• Transform-X (www.transform-x.co) is the trading name of Transform-X International Limited, a coaching and consulting business registered in England and Wales.
• This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
• We are also registered with the UK’s Information Commissioner’s Office (ICO)  as a data controller under the Data Protection Act 2018. Our ICO Registration Number is ZB756778.You can verify our registration on the ICO Public Register.
• By using our website, engaging with our services, or submitting your personal data, you agree to the terms outlined in this policy.

2. Contact Information & Data Controller

The Data Controller responsible for your personal data is: Transform-X International Limited

📧 Email: cs@transform-x.co

📞 Telephone: +447418609732 (free WhatsApp texts and calls worldwide)

🌍 Website: www.transform-x.co

🏢 Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

For any privacy-related concerns, you may also address our Data Protection Officer (DPO) directly in your email subject, and email body.

3. Who This Policy Applies To

• Clients who use our coaching and consulting services.
• Visitors and users of our website (www.transform-x.co).
• Individuals who interact with us via social media, marketing campaigns, or email communications.
• Anyone who subscribes to our newsletters, participates in surveys, or engages in promotional activities.

4. What Personal Data We Collect

We collect different types of personal data depending on how you interact with us:

4.1 Information You Provide Directly

• Contact Information: Name, email, phone number, address.
• Client Information: Coaching goals, personal preferences, or session notes (if stored digitally).
• Payment Details: Processed securely through third-party providers (e.g., Stripe, PayPal).
• Marketing Preferences: Your consent to receive newsletters, promotions, or updates.

4.2 Information Collected Automatically

• Website Analytics: IP address, browser type, device information, browsing history.
• Cookies & Tracking Data: Collected through analytics tools (Google Analytics, Facebook Pixel).
• Social Media Engagement: Interaction data from platforms like Facebook, Instagram, or LinkedIn.

4.3 Sensitive Data

We do not collect sensitive data (e.g., race, religion, political opinions, health data), unless explicitly required, and with your consent.

5. How We Use Your Data

We use your personal data to:

• Deliver coaching and consulting services effectively.
• Administer and improve our website and services.
• Process payments securely through trusted providers.
• Send marketing and promotional communications (only with your consent).
• Personalise your experience on our website and services.
• Comply with legal obligations and prevent fraud.

We will never sell or share your personal data without explicit permission.

6. Legal Basis for Processing Data

We process your personal data under the following lawful bases:

• Providing coaching services
• Contact details, coaching preferences
• Contract fulfillment
• Processing payments
• Financial information, transactional data
• Contract fulfillment, legal obligations
• Marketing communications
• Name, email, marketing preferences
• Consent (can be withdrawn anytime)
• Website analytics & tracking
• IP address, device info, cookies
• Legitimate interests
• Fraud prevention & compliance
• Contact details, financial records
• Legal obligation

7. How Long We Retain Your Data

We retain your data for as long as necessary to fulfill its original purpose:

• Client Records: Up to 12 months after last interaction.
• Payment & Transaction Data: Up to 7 years (for legal/tax purposes).
• Marketing Data: Until you opt-out or withdraw consent.
• Website Analytics: Typically 2 years (or as per our Cookie Policy).

Once data is no longer needed, we securely delete it.

8. How We Protect Your Data

We take reasonable security measures to protect your data, including:

• Encryption for data transfers and sensitive information.
• Access Controls to limit who can view your data.
• Regular Security Audits to prevent breaches.

If a security breach occurs, we will notify the ICO within 24 hours and affected users within 72 hours.

9. Your GDPR Rights

Under GDPR, you have the right to:

• Access your data (request a copy of your personal information).
• Correct inaccuracies (update incorrect or incomplete data).
• Request deletion (have your data erased in certain cases).
• Restrict processing (limit how your data is used).
• Withdraw consent (opt-out of marketing or cookie tracking).
• Object to processing (if you believe your data is misused).
• Lodge a complaint with the ICO if you believe your rights are violated.

To exercise any of these rights, email us a at cs@transform-x.co addressing our DPO.

10. How We Use Cookies & Tracking

We use cookies and similar technologies to enhance your experience and analyze site performance.

• Necessary Cookies: Essential for website functionality.
• Analytics Cookies: Track website usage via Google Analytics.
• Marketing Cookies: Used for targeted ads on Google, Facebook, and Instagram.

You can opt-out of tracking via browser settings or use tools like:

• Google Analytics Opt-Out
• Your Online Choices

11. Third-Party Data Sharing

We may share data with trusted service providers, including:

• Payment Processors: Stripe, PayPal, Klarna (for secure transactions).
• Marketing Platforms: Meta (Facebook), Google Ads (for targeted advertising).
• CRM & Email Services: MailerLite, Constant Contact, Mailchimp, ConvertKit. Periodically we may remove or add service providers for communications.

We ensure all third-party providers are GDPR-compliant.

12. Children’s Privacy

We do not knowingly collect data from children under 13. If you believe your child has provided data, please contact us to request deletion.

13. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

Last Updated: 1 September 2025

14. Contact Us

If you have questions about this policy, please contact us:

📧 Email: cs@transform-x.co

📞 Phone: +447418609732 (free WhatsApp texts and calls worldwide)

🌍 Website: www.transform-x.co

🏢 Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

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